FAQ

How much does The DMAT cost?

Once your 30 day free trial is complete you will need to pay a fee to use The DMAT and enter your payment details. The monthly fee is £5 or the annual fee is £50. These are the only payments you will need to make to access The DMAT there are no additional costs.

This fee includes access to all the features of the DMAT allowing you to create unlimited care plans for the person you care for.


What do I get with my subscription to the DMAT?

The DMAT subscription provides you with access to a secure software platform that has the following features:

  • Unlimited access to the Dementia Mealtime Assessment Tool (DMAT) online care system.
  • The ability to record your mealtime observations directly onto the electronic version of the DMAT Observation Form.
  • Access to over 300 suggested interventions to help you support the mealtime eating abilities of the person with dementia you care for you.
  • The ability to create unlimited care plans specific to each individual you care for. This is all based on your previous mealtime observations when using the DMAT Observation Form and the interventions you chose to implement.
  • You also have the ability to cancel your subscription easily and re-join whenever you need to use the DMAT again.

What support is included?

Once you have purchased the DMAT this cost includes ongoing IT support for the DMAT software including any updates. If you encounter problems with using the DMAT you can contact the support email for help and a member of the team help solve your problem.


Can I cancel at anytime?

If you are following the monthly subscription service you have the flexibility to cancel your subscription up to 10 working days before the next monthly instalment date. You can also simply re-join when it suits you as well.

The annual subscription can also be cancelled up to 10 working days before the annual renewal date.


What is the best way to contact you for help or further information?

For all support or other enquires please email info@thedmat.com


Why can I only choose two interventions at a time?

Although there may be up to 15 interventions available to choose from for each identified mealtime ability it is best to only choose a maximum of two interventions to trial. This is because if you are trying several different interventions at once you will not know what the successful intervention is. It may also become confusing for you or the staff to implement successfully if there are too many chosen interventions.  The interventions are numbered and the first few numbers i.e. 1, 2, 3 indicate more simple interventions while the later numbers i.e. 8, 9, 10 require more complexity. Therefore you should try the simpler interventions first before trialling the more complex interventions. If you have already tried the simpler interventions then you can start with the more complex interventions. It is best to give each chosen intervention 1 month to try and see if it helps before trying more interventions.


How often should I use the DMAT?

Monitoring any improvement or deterioration in mealtime abilities is very important.  It is recommended that you use the DMAT on a fortnightly or monthly basis to monitor the effectiveness of the interventions you are trailing and to see if you are improving the mealtime abilities. One month is typically a long enough period to see if an intervention has had an effect on the mealtime ability but not too long for the mealtime issue to deterioration.

You can also use the DMAT on a fortnightly basis if you feel it would be beneficial for the individual you are assessing to have more regular monitoring.


How can I ensure confidentiality when using the DMAT?

The DMAT does not have access to view or process any patient identifiable information that you enter therefore it will remain strictly confidential. The DMAT system does have access to the details of the individual who is using the DMAT (the user) as you need to create an account to use the DMAT. The DMAT also has access to the data relating to the mealtime abilities identified and the interventions chosen by users to help us continue to develop and improve the DMAT. You should use the DMAT alongside your local confidentiality policy. The option to input an individual or patients name is available but does not need to be used, therefore you can enter a non-patient identifiable piece of information if you wish.


I have tried to register for a trial but when I click the submit button nothing happens?

The only occurrence we have found with this problem is when using the web browser ‘Microsoft Internet Explorer’. To get around this problem please make sure you are running the latest version of ‘Microsoft Internet Explorer’ or upgrade to ‘Microsoft Edge’. Alternatively use a different web browser such as ‘Google Chrome’.